Frequently Asked Questions
Quick, plain-language answers to common questions about reporting procedures, verification, and legal rights.
Immediately dial 1930 within the first 2 hours (Golden Hour). Keep transaction UTR numbers, debit SMS, sender/receiver UPI IDs, and bank account numbers ready. Also file an incident report at cybercrime.gov.in. Inform your bank to block the account/card.
A First Information Report (FIR) is registered for serious cognizable offenses (theft, physical assault, robbery, cyber fraud) where police can initiate immediate investigation and arrest. An NC is recorded for non-cognizable matters (verbal disputes, simple lost items) where police cannot arrest without court orders.
Still have questions or need specific assistance?
Our digital assistant Sahayak is ready to help 24x7, or you can send a message directly to our citizen desk.
